CRM & Loyalty

CRM & Loyalty – Helping increase customer lifetime value

What we do

Customer lifecycle
strategy &

CRM evaluation

CRM strategy

CRM implementation
& customisation

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Building customer advocacy & increasing lifetime value

Next&Co provide a full service solution to helping a brand maximise customer lifetime value and advocacy.

Our approach

Define customer journey

Define the current customer journey and each touchpoint a customer engages with your brand


Assess the effectiveness of the messaging (or lack thereof) at each key customer moments and the tech that currently enables this


Design an end-state customer lifecycle communication ecosystem


Create a practical, projectised roadmap to take a brand from current-state to end-state

Many of Australia's leading businesses partner with us, you should too.

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