CRM & Loyalty – Helping increase customer lifetime value
Next&Co provide a full service solution to helping a brand maximise customer lifetime value and advocacy.
Define the current customer journey and each touchpoint a customer engages with your brand
Assess the effectiveness of the messaging (or lack thereof) at each key customer moments and the tech that currently enables this
Design an end-state customer lifecycle communication ecosystem
Create a practical, projectised roadmap to take a brand from current-state to end-state