CRM & Loyalty

CRM & Loyalty – Helping increase customer lifetime value

What we do

Customer lifecycle
communications
strategy &
production

CRM evaluation

CRM strategy

CRM implementation
& customisation

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Building customer advocacy & increasing lifetime value

Next&Co provide a full service solution to helping a brand maximise customer lifetime value and advocacy.

Our approach

Define customer journey

Define the current customer journey and each touchpoint a customer engages with your brand

Audit

Assess the effectiveness of the messaging (or lack thereof) at each key customer moments and the tech that currently enables this

Plan

Design an end-state customer lifecycle communication ecosystem

Roadmap

Create a practical, projectised roadmap to take a brand from current-state to end-state

Many of Australia's leading businesses partner with us, you should too.

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