Our Head of Strategy Nick Grinberg was asked his thoughts on managing SME expectations and the impacts of COVID-19.
“The most common request we had to manage was an ‘extension of payment periods’ to assist some clients with their cashflow. We found our SME client base to be extremely resilient. Whilst there was a very human amount of stress and anxiety amongst businesses owners and their staff, we found that most of our clients got on with the job and seemed to focus on what they could control.”
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